Business transformation is the fundamental change to the way a business operates, whether that be moving into a new market or operating in a new way. It is an approach that attempts to align an organization's activities relating to people, process and technology more closely with its business strategy and vision. This fundamental change aims to meet long-term objectives.
Business transformation is achieved by aligning the areas of people, process and technology to achieve significant change, eg. such as (for example) 50% increased revenue or 25% improved customer satisfaction or a 20% cut in costs as seen in the GMS's transformation programme Delivering Quality First.
It can be defined as: